FAQ

Frequently Asked Questions

• After creating my account, I get an error saying “This account has been temporarily disabled.” After you create your account, you will receive an email with a link in it to activate your account. You must click this link before your account will work properly. If problems persist, please report them using this form.
• What is the difference between my “user name” and my “affiliate ID”? Your user name is the name that you sign in with. That is it’s sole purpose and it is only used for signing you in to the system. For example, if your user name is “johndoe”, then you would use that when signing in. An affiliate ID is a separate code which is what appears in your links. Once you have signed in, you can create as many affiliate IDs as you want using the “Settings” page. For example, John Doe might want to have three affiliate IDs which he uses for three different purposes: “jdenterprises” for business links, “southmainedngroup” for links related to his Dianetics group, and “johndoe” for personal links. (Note that you can have an affiliate ID that is the same as your user name or ones that are different, it does not matter.) The above codes would allow him to create links such as http://jdenterprises.fsm.org/, http://southmaindngroup.fsm.org/items/dmsmh.html or http://johndoe.fsm.org/items/pow.html or other combinations thereof. See … for instructions on building links.
• How can I get stats on how many people people click through on my links, how many sales I get, where people are clicking, etc.? Use Google Analytics.  See this post on how to use Google Analytics with your links.
• When I try to create my account I get an error message that my postal code or phone number is not in the correct format. This is usually caused by not selecting the correct country. The country field defaults to United States, make sure you set correctly for your address.
• If somebody clicks on my link (ex. http://…?referredby=AFFILIATE_CODE) and then decides to buy a different product than the one I linked him to, will the system still be aware that I referred the person? Yes. When you have an address that contains “referredby=”, this setting remains until the person closes his web browser or is inactive for more than a half hour.  This also applies if the user changes which organization he is purchasing from – Bridge Publications, Inc. or New Era Publications.
• If I refer a person to purchase a book and he does not do so right then but returns to the site (a day, week, month) later, will the system still recognize that I referred him? No.  The system currently does not do this.
• Why doesn’t your affiliate program do … ? That’s a good question! Leave your suggestions below of things you would like to see in the affiliate program and we will do our best to incorporate them in a timely fashion.

NOTE: If problems persist after trying one of these solutions, contact us using this form and we will be glad to help you resolve the issue and will most likely add the results of this experience to this page to help assist others who may be running into the same difficulty.